Blackboard Help
Blackboard help for faculty is available online, via phone, and on campuses.
Blackboard Support: Questions or troubleshooting?
For any Blackboard questions, email our Educational Technology Support team. We’ll help you get the answers you need.
We can help with:
- Course copy
- Creating announcements
- Grade Center
- Course alerts
- Respondus
- Uploading assignments
- Technical issues
When you contact, please describe your issue in detail, include screen shots if possible, and provide your contact information.
Phone
(512) 223-0111
Contact
Support via Anthology for Blackboard Ultra
After-hours call-in support is available from Spring Break 2025 through December 2025.
- Phone: 866-992-5190
- Email: blackboardultra@austincc.edu
ACC Blackboard Support – Teaching & Learning Knowledgebase
Visit the ACC Blackboard Support pages in the Teaching & Learning Knowledgebase for:
- Searchable topics
- Help articles
- General FAQs
To access Blackboard, go to http://acconline.austincc.edu.
Blackboard Access Assistance
If you can’t log into your Blackboard course or need to reset your password, ACC Technical Support Services can help. For all other issues, please email facultysupport@austincc.edu.
- Phone: 512‑223‑TECH (8324)
- Hours: Mon‑Thu 7 a.m.‑7 p.m.; Fri 7 a.m.‑6 p.m.; Sat 9 a.m.‑4 p.m.; Sun closed
Blackboard Workshops
Sharpen your Blackboard skills with online and on‑campus workshops. Learn how to use the Grade Center, interactive tools and other features.
- Explore upcoming sessions on the Blackboard workshops page.
- Register through the Faculty Events Calendar.
- For ACCeID questions, contact ACC Technical Support Services.
Blackboard On‑Campus Help
For in‑person support, connect with an Educational Technologist on your ACC campus.
- Find your campus Educational Technologist via the Teaching & Learning Centers.
- Call 512‑223‑0111 for immediate assistance.
Are you a student looking for Blackboard help? Visit the Blackboard Student Help page for tutorials, FAQs and resources.