Visit TLED’s Teaching Online Continuity Guide to find resources and support for transitioning courses to a virtual learning environment. Collegewide updates are available on the Austin Community College COVID-19 webpage.

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Blackboard Help

Blackboard help for faculty is available online, via phones, and campuses.

Email iconBlackboard: Questions? Need to Troubleshoot an issue?

For any questions about Blackboard, please send us an email. A Faculty & Instructional Support Services member will help you.

Course Copy *  Blackboard Collaborate * Creating Announcements * Grade Center *
Course Alerts * Respondus * Uploading Assignments * Technical Issues

When emailing for Blackboard help, please describe your issue with as much specific detail as possible. Include screen grabs/shots if available and your contact information as well.

facultysupport@austincc.edu

  ACC Blackboard Support Site

The ACC Blackboard Support site is where you can find:

        • A searchable help database
        • Help topics & articles
        • General FAQs

To access Blackboard, link to http://acconline.austincc.edu

Phone iconBlackboard: Access Assistance

Can’t log into your Blackboard course? Need to reset your password? ACC Technical Support Services can help. For all other issues, please email facultysupport@austincc.edu

Phone: 512-223-TECH (8324)

Mon-Thurs: 7:00am – 7:00pm
Friday: 7:00am – 6:00pm
Saturday: 9:00am – 4:00pm

Assignment iconBlackboard Workshops

Blackboard workshops are available online and on campus. Learn about the Grade Center, interactive tools and more. To register for an any workshop, you must have an ACCeID in order to access the ACC Workshop Database. ACC Technical Support Services can help you with ACCeID questions.

People iconBlackboard: On Campus Help

Visit with the Faculty & Instructional Support Specialist on your ACC campus. You can call your ACC campus FISS for help.

Are you a student looking for Blackboard help? Link to Blackboard Student Help.