Visit TLED’s Teaching Online Continuity Guide to find resources and support for transitioning courses to a virtual learning environment. Collegewide updates are available on the Austin Community College COVID-19 webpage.

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Blackboard Help

Blackboard help for faculty is available at campuses, online and via phone.

  ACC Blackboard Support Site

The ACC Blackboard Support site is where you can find:

        • Announcements about Blackboard updates
        • A searchable help database
        • Help topics & articles
        • A training & event calendar
        • General FAQs
        • Additional support options

To access Blackboard, link to:

People iconBlackboard: On Campus Help

Visit with the Faculty & Instructional Support Specialist on your ACC campus. You can call your ACC campus FISS for help.

Email iconBlackboard: Email Help

When emailing for Blackboard help, please describe your issue with as much specific detail as possible. Include screen grabs/shots if available and your contact information as well. Email:

Phone iconBlackboard: Phone Help

Can’t log into your Blackboard course? Need to reset your password? An ACCeID is needed to access Blackboard. ACC Technical Support Services can help.

Phone: 512-223-TECH (8324)

Mon-Thurs: 7:00am – 7:00pm
Friday: 7:00am – 6:00pm
Saturday: 9:00am – 4:00pm

Assignment iconBlackboard Workshops

Blackboard workshops are available online and on campus. Learn about the Grade Center, interactive tools and more. To register for an any workshop, you must have an ACCeID in order to access the ACC Workshop Database. ACC Technical Support Services can help you with ACCeID questions.

Are you a student looking for Blackboard help? Link to Blackboard Student Help.