Blackboard Help
Blackboard help for faculty is available online, via phone, and on campuses.
Blackboard Support: Questions or troubleshooting?
For any Blackboard questions, email our Educational Technology Support team. We’ll help you get the answers you need.
We can help with:
- Course copy
- Creating announcements
- Grade Center
- Course alerts
- Respondus
- Uploading assignments
- Technical issues
When you contact, please describe your issue in detail, include screen shots if possible, and provide your contact information.
Phone
(512) 223-0111
Contact
Support via Anthology for Blackboard Ultra
After-hours call-in support is available from Spring Break 2025 through December 2025.
- Phone: 866-992-5190
- Email: blackboardultra@austincc.edu
ACC Blackboard Support – Teaching & Learning Knowledgebase
Visit the ACC Blackboard Support pages in the Teaching & Learning Knowledgebase for:
- Searchable topics
- Help articles
- General FAQs
To access Blackboard, go to http://acconline.austincc.edu.
Blackboard Access Assistance
If you can’t log into your Blackboard course or need to reset your password, ACC Technical Support Services can help. For all other issues, please contact us at TDX Contact Form.
- Phone: 512‑223‑TECH (8324)
- Hours: Mon‑Thu 7 a.m.‑7 p.m.; Fri 7 a.m.‑6 p.m.; Sat 9 a.m.‑4 p.m.; Sun closed
Blackboard Workshops
Sharpen your Blackboard skills with online and on‑campus workshops. Learn how to use the Grade Center, interactive tools and other features.
- Explore upcoming sessions on the Blackboard workshops page.
- Register through the Faculty Events Calendar.
- For ACCeID questions, contact ACC Technical Support Services.
Blackboard On‑Campus Help
For in‑person support, connect with an Educational Technologist on your ACC campus.
- Find your campus Educational Technologist via the Teaching & Learning Centers.
- Call 512‑223‑0111 for immediate assistance.
Are you a student looking for Blackboard help? Visit the Blackboard Student Help page for tutorials, FAQs and resources.