Blackboard Help
Blackboard help for faculty is available online, via phone, and on campuses.
Blackboard: Questions? Need to Troubleshoot an Issue?
For any questions about Blackboard, please send us an email. A member from Educational Technology Support will help you.
Course Copy * Creating Announcements * Grade Center *
Course Alerts * Respondus * Uploading Assignments * Technical Issues
When emailing for Blackboard help, please describe your issue with as much specific detail as possible. Include screen grabs/shots if available and your contact information as well.
Phone
(512) 223-0111
Support Via Anthology for Blackboard ULTRA
After hours call-in support via Anthology (Spring break 2025 through December 2025)
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- 866-992-5190
- You can also email blackboardultra@austincc.edu to request help.
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ACC Blackboard Support – Teaching & Learning Knowledgebase
On the ACC Blackboard Support pages on the Teaching & Learning Knowledgebase you can find:
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- Search topics
- Help topics & articles
- General FAQs
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To access Blackboard, link to http://acconline.austincc.edu
Blackboard: Access Assistance
Can’t log into your Blackboard course? Need to reset your password? ACC Technical Support Services can help. For all other issues, please email facultysupport@austincc.edu
Phone: 512-223-TECH (8324)
Mon-Thurs: 7:00am – 7:00pm
Friday: 7:00am – 6:00pm
Saturday: 9:00am – 4:00pm
Sunday Closed
Blackboard Workshops
Blackboard workshops are available online and on campus. Learn about the Grade Center, interactive tools, and more. To register for available workshops, visit the Faculty Events Calendar. ACC Technical Support Services can help you with ACCeID questions.
Blackboard: On-Campus Help
Visit with an Educational Technologist on your ACC campus. You can call your ACC campus Educational Technologist for help. Call (512) 223-0111.