Visit TLED’s Teaching Online Continuity Guide to find resources and support for transitioning courses to a virtual learning environment. Collegewide updates are available on the Austin Community College COVID-19 webpage.

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Technology Help

Austin Community College (ACC) and the Teaching & Learning Excellence Division (TLED) offer a variety of technology help options. Assistance is available for media and classroom technology via the Request Media Help online form.

Help is available for general technical issues via ACC Technical Support Services.

Need help with Blackboard? Visit our Blackboard Help page.

 

 

Classroom Technology Help

Faculty & Instructional Support Specialists (FISS) are the immediate point of contact for general daily classroom support at your campus and they will help address issues with:

    • Audio/visual technology in classrooms
    • Training on use of classroom equipment and technology
    • Analyze hardware and software functionality in classrooms
    • Identify, resolve, and repair problems within scope of their authority and knowledge

Media and classroom technology help and support is available via the Request Media Help online form. Faculty may check out equipment. To see a list of available equipment for check out, please visit the Check Out Equipment page.

Faculty & Instructional Support Specialists (FISS) provide advanced software and peripherals support, training, and assistance to faculty and staff in the Faculty Resources Centers (FRC). Faculty & Instructional Support Specialists (FISS) are also available for consultations, recommendations, training and direct support as needed with the usage of equipment on campus for such things as video conferencing or special events.

Teaching Support and Consultations

TLED and the Office of Distance & Alternative Education (ODAE) provide comprehensive support in course design, technology tools for teaching, and other high-impact practices that contribute to our Guided Pathways model at Austin Community College (ACC). Our teams are available for various types of consultations to provide just-in-time assistance and support to faculty for their teaching.

Visit the Teaching Support & Consultations page

ACC Technical Support Services

ACC Technical Support Services can help with a variety of technology issues such as:

  • ACCeID Activation/Password Reset
  • ACCmail Activation
  • Telephone Services
  • Wireless Support
  • ACC Domain Requests

Hours of Operation:
Monday-Thursday: 7:00am – 7:00pm
Friday: 7:00am – 6:00pm
Weekend Hours – Saturday: 9:00am – 4:00pm

Phone: 512-223-8324